1. Data we collect
To provide our services, we process certain personal data. We only collect the data that is strictly necessary:
- Contact details: Name, email address, and (optionally) your WhatsApp number for fast customer service.
- Technical data: Your IP address (to prevent account sharing and fraud) and, if necessary for activation, the MAC address of your device/app.
- Transaction data: Information about your chosen subscriptions. We do not store credit card details or full bank details; this is handled securely by our payment partners.
2. How we use your data
We use your personal data exclusively for the following purposes:
- Activating and delivering your streaming subscription.
- Providing technical support (e.g., via WhatsApp or email).
- Sending reminders when your subscription is about to expire.
- Securing our servers against unauthorized use.
3. Sharing with third parties
We respect your privacy and will never sell your data to advertisers. Your data is only shared with third parties if necessary for the execution of our services:
- Payment providers: For the secure processing of your payments.
- Server hosting: Our secure servers where your accounts are generated.
4. Cookies & Tracking
Our website uses essential cookies to function properly. We do not use aggressive tracking cookies for targeted advertising. The cookies we use are intended for:
- Remembering your language preferences.
- Analytical purposes (such as anonymized Google Analytics) to understand how visitors use our site.
5. Your rights (Privacy Laws)
Under applicable privacy laws, including the GDPR and Canada's PIPEDA, you have the following rights regarding your personal data:
- Right to access: You may ask us what data we hold about you.
- Right to rectification: You may have incorrect data corrected.
- Right to erasure: You can request us to delete all your personal data from our systems (provided there are no outstanding payments).
6. Contact
Do you have questions about this privacy policy or would you like to have your data deleted? You can always reach us:
- WhatsApp Support: +44 7476 681020
- Email: contact@kijkalles.shop
Last updated: May 2026